Refund Policy

1. All Sales Final

Proof Me Hard! is a digital software service operated by Proof Me LLC and delivered electronically, with full access provided immediately upon purchase. Because the product cannot be "returned" once it has been delivered and accessed, all sales are final and non-refundable, subject only to the limited exceptions described in this policy.

The subscription is a single annual plan. The full annual price is clearly disclosed on the checkout page before you purchase, and you must affirmatively accept our Terms of Service and this Refund Policy before any charge is made.

Billing charge concerns: If you believe an initial annual charge or annual renewal charge was made in error, you must contact [email protected] within three (3) calendar days of the charge. We review these requests in good faith, but this window does not create a general right to a refund and does not override the exclusions below.

2. Seven-Day Technical Guarantee

We stand behind the quality of our Service. If you experience technical issues that prevent you from using the Service and our support team is unable to resolve them, you may request a full refund within seven (7) days of your initial purchase.

To qualify for a technical guarantee refund:

• You must report the issue to our support team within 7 days of purchase
• You must provide reasonable information to help us diagnose the issue
• The issue must be a genuine technical problem that prevents use of the Service
• Our support team must be unable to resolve the issue within a reasonable timeframe

This guarantee does not cover:

• Change of mind or dissatisfaction with features
• Issues caused by your own equipment, software, or internet connection
• Inability to use the Service due to lack of compatible device backup data
• Misunderstanding of what the Service provides
• Dissatisfaction with data recovery results (e.g., fewer messages recovered than expected, missing images or attachments, incomplete conversation history)
• Data recovery outcomes affected by the user's iCloud sync settings, backup configuration, iOS version, or Apple's proprietary data storage mechanisms
• Claims based on representations made by third-party affiliates, publishers, or marketing partners rather than the Company's official website

3. Data Recovery Outcome Disclaimer

Data recovery outcomes are inherently unpredictable and depend on numerous factors entirely outside the Company's control, including but not limited to: iCloud sync settings, whether "Messages in iCloud" was enabled, backup frequency and completeness, the iOS version at the time of backup, time elapsed since data deletion, and Apple's proprietary storage and sync mechanisms.

By subscribing to the Service, you acknowledge and accept the inherent uncertainty of data recovery and agree that unsatisfactory recovery results — including the complete absence of expected data — do not constitute:

• A basis for a refund under this Refund Policy
• A basis for a chargeback or payment dispute with your bank or credit card company
• A breach of contract, warranty, or any other claim against the Company
• Evidence that the Service is defective or not functioning as designed

If you have questions about what data may be recoverable before purchasing, please contact [email protected].

4. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support.

• Cancellation Effect: Your cancellation takes effect at the end of your current annual billing period. You will continue to have full access until then, and you will not be charged again.
• No Partial Refunds: We do not provide refunds or credits for the unused portion of an annual period. Cancelling mid-term stops future charges; it does not refund the current term.
• Renewal Charge Concerns: If you believe an annual renewal charge was made in error, you must contact support within 3 calendar days of the renewal charge.
• Storage Packs: Optional storage pack add-ons follow the same rules: they renew annually with your plan, may be removed effective at the next renewal, and are not refunded pro-rata.
• Desktop Access After Entitlement Ends: The desktop app uses a signed, time-limited license lease for offline use. After cancellation takes effect, a failed payment, refund, chargeback, or account termination prevents lease renewal, the app may reduce to a limited local preview and block paid actions such as new imports, exports, cloud sync, AI indexing, and additional-computer activation.

5. Trial Previews

If you signed up through a promotional offer that includes a trial preview:

• A valid payment method is required at signup; it may be authorized (but not charged) to verify it is valid
• You will not be charged during the trial period
• You may cancel at any time during the trial through your account settings without being charged
• If you do not cancel before the trial ends, the annual subscription price disclosed at signup will be charged automatically. For direct Stripe trials, we send a reminder email before your trial ends. Merchant-of-record purchases may use that platform's own reminder process.
• Once the annual charge has been processed, this Refund Policy applies to it in full, including the all-sales-final rule and the 7-day technical guarantee
• Forgetting to cancel a trial is not, by itself, grounds for a refund, though we review such requests in good faith under Section 7 (Discretionary Refunds)

6. Purchases Through Authorized Resellers (Merchants of Record)

If you purchased your subscription through an authorized third-party platform acting as the merchant of record (for example, ClickBank, JVZoo, CartPanda, or 2Checkout), that platform is the seller of record for your purchase and its refund policy governs your transaction. Refund requests for those purchases must be submitted to the platform you purchased from, following its published refund process. We will honor any access changes (refund, cancellation) communicated to us by the merchant of record.

If you are unsure who your seller of record is, check your purchase receipt or contact [email protected] and we will point you in the right direction.

7. Discretionary Refunds

We may, at our sole discretion, issue refunds or credits in exceptional circumstances. These are handled on a case-by-case basis and are not guaranteed. Examples may include:

• Accidental duplicate purchases
• Unauthorized transactions (with proper verification)
• Extended service outages caused by us
• Other circumstances we deem appropriate

8. How to Request a Refund

To request a refund:

1. Email our support team at [email protected]
2. Include your account email address and the reason for your request
3. For technical issues, provide a detailed description of the problem
4. Allow up to 5 business days for us to review and respond

If approved, refunds will be processed to your original payment method within 5-10 business days.

9. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute with your bank or credit card company without first attempting to resolve the issue with us constitutes a material breach of our Terms of Service and may result in:

• Immediate termination of your account and access to the Service
• Immediate revocation of subscription entitlements and future desktop license-lease renewal
• Permanent ban from future use of our services
• Collection action for any amounts owed, including chargeback fees and administrative costs
• Reporting to fraud prevention databases
• Legal action to recover damages

We maintain detailed, cryptographically hashed records of every purchase, including the exact legal document versions accepted, acceptance timestamps, IP addresses, device information, and account activity. We will vigorously contest any fraudulent or unwarranted chargeback with this evidence.

If you have a legitimate concern about a charge, please contact us first. We are committed to resolving issues fairly and promptly.

10. Price Changes

If we increase prices for existing subscribers:

• We will provide at least 30 days' notice before the new price takes effect
• You may cancel before the new price takes effect without penalty
• Continuing to use the Service after a price increase constitutes acceptance of the new price

11. Currency and Taxes

• All prices are in US Dollars (USD) unless otherwise stated
• You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction
• Refunds will be issued in the currency of the original transaction

12. Contact Information

For refund requests or billing inquiries:

This Refund Policy is part of our Terms of Service. By using Proof Me Hard!, you agree to this Refund Policy.