Proof Me Hard Support

Security and privacy

Proof Me Hard works with sensitive personal records. This page explains the product boundaries and the privacy model in plain language.

Local-first by default

The working Proof Me Hard library stays on the user computer by default. Users choose when to use cloud backup, Capture, restore, or account-connected features.

Encrypted cloud backup

Optional cloud backup is encrypted before upload. Proof Me Hard does not receive the vault password or encryption keys and cannot read encrypted backup archives.

No jailbreak requirement

Proof Me Hard is designed for authorized backups, exports, local desktop data, Capture packages, and cloud restores. It does not require jailbreaking devices or modifying phone operating systems.

Authorized use only

The product is for records the user owns or has explicit lawful authorization to review. It should not be used to access someone else data without permission.

What Proof Me Hard can see

The desktop app needs access to the files or folders the user chooses to import. Account services need enough information to provide downloads, billing access, storage limits, cloud backup status, and support.

On your computer

The desktop app reads authorized source files and builds the working library locally. Keep your computer account, disk, and backups protected.

In cloud services

Account and billing systems store operational account records. Optional cloud backup stores encrypted archives that Proof Me Hard cannot decrypt without the user's vault password.

What users should do

Security also depends on how the product is used and how source records are collected, stored, and shared.

  • Use a strong account password and protect access to your email account.
  • Keep your operating system and Proof Me Hard desktop app updated.
  • Store source backups and exports in a secure location before and after import.
  • Keep your vault password safe. Proof Me Hard cannot recover encrypted cloud backups without it.
  • Download installers only from the signed-in proofmehard.com download page.
  • Share exported records only with people who are authorized to receive them.

Support request records

Public support requests are separate from local desktop libraries and encrypted cloud backups.

What support form records contain

A support request may store contact details, request category, product area, platform, source type, app and OS version, subject, message, IP address, browser details, and support conversation metadata.

What not to send

Do not send full private message exports, vault passwords, recovery secrets, or sensitive source data unless support specifically requests a limited sample and you are authorized to share it.

Policies

The public privacy policy is the controlling legal document for data handling, account information, vendors, and user rights. Read the Privacy Policy.

The acceptable use policy explains authorization boundaries for records, exports, and software use. Read the Acceptable Use Policy.