Proof Me Hard Support

Support Center

Find the product details people need before they trust software with personal devices, backups, message history, and evidence exports.

FAQs Plain answers about what Proof Me Hard does, what it can import, what it cannot recover, and how the trial works. Read answers
Tech specs Operating systems, CPU support, source paths, cloud backup behavior, encryption, exports, and network requirements. View specs
Troubleshooting Install, download, import, backup, export, account, and billing steps to try before contacting support. Fix a problem
Security and privacy How local-first processing, optional encrypted cloud backup, account access, and lawful-use boundaries work. Understand privacy
Verify installer Confirm the download source, expected installer prompts, and what to send support if a warning looks unfamiliar. Check installer

Start with the right path

Proof Me Hard combines a desktop app, optional cloud backup, Capture uploads, and a web account. These common paths help users land in the right place quickly.

Installing the app

Use the download page after signing in. macOS and Windows builds are delivered through the web account.

Open the download page

Importing records

Supported source paths include local backups, Mac Messages data when permission is granted, Capture packages, cloud restores, and official platform exports.

Preparing exports

Exports include selected records and source context when the original backup or platform export preserves that information.

Messaging apps can change

Message apps and device platforms can change backup structures, export formats, permission prompts, and metadata behavior without advance notice.

Our parser support approach

Proof Me Hard is built to support documented and observed source formats, but a platform update can temporarily break an import or change what metadata is available. When that happens, send support the source type, app version, export date, operating system, and exact error. We will investigate and work to update supported parsing paths as quickly as practical.

Getting started guides

Step-by-step guides for installing the desktop app, activating access, importing a first source, using Capture, restoring cloud backup, and exporting records.

Download and install Proof Me Hard on macOS Install the macOS desktop app, open it safely, and sign in with the account used for trial or subscription access. Read guide
Download and install Proof Me Hard on Windows Install the Windows desktop app and understand the current Windows access expectations. Read guide
Sign in and activate desktop access Connect the desktop app to the same Proof Me Hard account used for trial or subscription access. Read guide
Start a trial and understand what is limited Understand the 7-day trial, why some content may remain limited, and how upgrading works. Read guide
Import your first source Prepare a supported backup, local data source, Capture package, cloud restore, or official platform export for import. Read guide
Use Capture to add files from a phone Use Capture for photos, videos, documents, screenshots, and other files that need to reach the desktop library. Read guide
Restore encrypted cloud backup Restore an encrypted cloud backup when you have the account and vault password used for the backup. Read guide
Export selected records Export selected records, media, notes, and source context when the imported source preserved them. Read guide

Trust and readiness

The support center is meant to answer real buyer concerns before paid traffic asks a cold visitor to install desktop software.

Local-first desktop workflow

The working library stays on the user's computer by default. Cloud backup is optional and encrypted before upload.

No account data mining promise

Proof Me Hard is built for authorized personal records and evidence review. We do not sell personal libraries or use private records for ads.

Need help from a person?

Send a clear support request with your operating system, app version, what you were trying to do, the exact error message, and screenshots when they help. Contact support.