Proof Me Hard Support

Restore encrypted cloud backup

Use this guide when moving to a new computer or restoring a previous encrypted backup.

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Updated 2026-06-23 Encrypted cloud backup Cloud restore Vault password

Confirm access

Proof Me Hard cannot decrypt encrypted cloud backups without the vault password. Support cannot recover a lost vault password.

  1. 1 Sign in with the same account used for the cloud backup.
  2. 2 Confirm the subscription or access state allows cloud restore.
  3. 3 Have the vault password ready before starting restore.

Run restore

Cloud restore depends on network stability and backup size. Keep the desktop app open until restore completes.

  1. 1 Open the restore flow in the desktop app.
  2. 2 Select the available encrypted backup.
  3. 3 Enter the vault password.
  4. 4 Wait for the restore to finish before reviewing records.

What to send support if this is still unresolved

  • Account email
  • Approximate backup size
  • Restore error message
  • Whether the vault password is known

Contact support when the steps above do not resolve the issue.