Proof Me Hard Support
Contact support
Support can move faster when your first message includes the account, computer, app version, source type, and exact error details.
Send a support request
Fill out the details below with the account, app, and operating system context that will help support understand the issue.
Include these details
- Account email used for signup or billing
- macOS or Windows version
- Proof Me Hard app version
- Source type or export provider
- Exact error message
- Screenshots when they clarify the issue
- What you expected to happen
- What changed before the issue started
Support request privacy
We store the contact details, request fields, subject, message, IP address, browser details, and support conversation metadata needed to answer the request, prevent abuse, and keep business records. Do not send full private message exports, vault passwords, recovery secrets, or sensitive source data unless support specifically asks for a limited sample and you are authorized to share it.
Support records are retained for a reasonable period for customer support, security, fraud prevention, billing dispute defense, compliance, and business recordkeeping. The Privacy Policy controls the full data-handling terms.
Before sending
These pages answer the most common questions and reduce back-and-forth for many support requests.