Updated 2026-06-23
macOS
Windows
Desktop sign-in
Confirm account identity
- 1 Sign in to the website and confirm the account email.
- 2 Use the same email in the desktop app.
- 3 Check for accidental aliases or different inboxes used during checkout.
- 4 Restart the desktop app after signing out and signing back in.
Check local conditions
- 1 Confirm the computer has internet access.
- 2 Install the latest available desktop version.
- 3 Temporarily retry from a different browser if the sign-in handoff opens in a browser.
- 4 Contact support with the app version and exact error message if sign-in still fails.
What to send support if this is still unresolved
- Account email
- Operating system
- App version
- Exact sign-in error
Contact support when the steps above do not resolve the issue.