Capture upload did not appear in desktop

Confirm the upload finished

Capture packages need the browser upload to finish before the desktop app can see them. Closing the browser too early can leave a package incomplete.

1. 1 Open the device or browser used for Capture and confirm the upload completed.
2. 2 Keep the browser tab open until completion is shown.
3. 3 Retry on a stable connection if the upload stalled.
4. 4 Use smaller batches if the selected files are very large.

Confirm the desktop account

1. 1 Sign in to the desktop app with the same account used for Capture.
2. 2 Refresh the Capture Inbox or restart the desktop app.
3. 3 Confirm the subscription or trial access is active.
4. 4 Contact support with the Capture time, file count, approximate size, and desktop app version if the package still does not appear.