Export failed or exported file is missing media

Check the selected records

Exports can include media only when the imported source still contains or references the media.

1. 1 Confirm the expected records were selected before export.
2. 2 Open the record in the library and confirm media is visible there.
3. 3 Check whether the source export or backup actually contained the media.

Check the destination

1. 1 Confirm the destination drive has enough free space.
2. 2 Avoid exporting into a folder currently locked by a sync app.
3. 3 Retry to a local folder such as Desktop or Documents.
4. 4 Contact support with the export error and approximate record count if it fails again.