Updated 2026-06-23
Local backups
Apple backup imports
macOS
Confirm the backup exists
Proof Me Hard can only read backups that exist on the computer or in a location the desktop app can access.
- 1 Confirm the backup was created on the same computer or copied completely.
- 2 Keep the original backup folder structure intact.
- 3 Do not rename or move files inside the backup folder.
- 4 Use macOS for direct Apple backup workflows when required by the source path.
Check permissions and source choice
- 1 Confirm you selected the backup import path, not an official export path.
- 2 Grant the required folder access when macOS asks.
- 3 Try again after restarting the desktop app.
What to send support if this is still unresolved
- Operating system
- How the backup was created
- Backup location if safe to describe generally
- Exact import message
Contact support when the steps above do not resolve the issue.