Proof Me Hard Support

iPhone backup not found

Use this article when an expected local device backup does not appear during import.

Updated 2026-06-23 Local backups Apple backup imports macOS

Confirm the backup exists

Proof Me Hard can only read backups that exist on the computer or in a location the desktop app can access.

  1. 1 Confirm the backup was created on the same computer or copied completely.
  2. 2 Keep the original backup folder structure intact.
  3. 3 Do not rename or move files inside the backup folder.
  4. 4 Use macOS for direct Apple backup workflows when required by the source path.

Check permissions and source choice

  1. 1 Confirm you selected the backup import path, not an official export path.
  2. 2 Grant the required folder access when macOS asks.
  3. 3 Try again after restarting the desktop app.

What to send support if this is still unresolved

  • Operating system
  • How the backup was created
  • Backup location if safe to describe generally
  • Exact import message

Contact support when the steps above do not resolve the issue.