Proof Me Hard Support

Large library feels slow

Use this article when a large message, media, backup, or export library feels slower than expected.

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Updated 2026-06-23 Large libraries Performance Search Imports Exports

Check the computer

Large libraries need memory, disk space, and time for indexing, thumbnailing, search, and export preparation. The same source can feel very different on a low-memory laptop versus a newer desktop.

  1. 1 Close other heavy apps while importing, indexing, or exporting.
  2. 2 Confirm the computer has at least 8 GB RAM; 16 GB or more is recommended for large libraries.
  3. 3 Keep the library on a fast local drive when possible.
  4. 4 Confirm the destination drive has enough free space before exporting.

Let background work finish

Search, media previews, and export readiness may improve after the first pass over a large source finishes.

  1. 1 Keep Proof Me Hard open until import and indexing activity settles.
  2. 2 Avoid sleep mode during large imports or exports.
  3. 3 Break extremely large exports into smaller selections if practical.
  4. 4 Contact support with approximate source size, message count if known, app version, and computer specs if performance remains poor.

What to send support if this is still unresolved

  • Operating system
  • App version
  • Approximate source size
  • RAM amount if known
  • Whether the library is on an internal or external drive

Contact support when the steps above do not resolve the issue.