Proof Me Hard Support

Official platform export import problem

Use this article when an official platform export from Instagram, Messenger, Snapchat, Telegram, TikTok, or a similar provider does not import as expected.

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Updated 2026-06-23 Official platform exports Instagram Messenger Snapchat Telegram TikTok

Prepare the export

Official export packages vary by provider. Some exports split messages, media, contacts, and metadata across folders or multiple archives.

  1. 1 Download the complete export from the provider account.
  2. 2 Keep all export parts together if the provider gives multiple archives.
  3. 3 Unzip the export before import when the provider delivers a compressed archive.
  4. 4 Do not delete folders that look unrelated until import has completed.

Understand format drift

Providers can change export schemas, field names, folder names, media references, and timestamp formats at any time. Proof Me Hard works to stay current, but a provider change can temporarily break parsing for a supported export path.

  1. 1 Install the latest Proof Me Hard desktop build.
  2. 2 Retry with a fresh export if the provider recently changed its export tool.
  3. 3 Contact support with the provider name, export date, export language/locale if known, and exact error.

What to send support if this is still unresolved

  • Provider name
  • Export date
  • Export language or locale if known
  • Whether the export has multiple archives
  • Exact import error

Contact support when the steps above do not resolve the issue.