Trial or billing question

Confirm the billing email

1. 1 Find the email used to start the trial or subscription.
2. 2 Sign in with that email on the website.
3. 3 Open the billing or subscription area.
4. 4 Check whether the trial, active subscription, cancellation, or upgrade state is shown.

When to contact support

Do not send full card numbers or sensitive payment details through support forms.

1. 1 Send the account email and order/session reference if available.
2. 2 Describe whether you are trying to cancel, upgrade, restore access, or confirm a charge.
3. 3 Include a screenshot of the billing state if it does not reveal sensitive payment information.