Proof Me Hard Support

Vault password lost

Use this article before retrying cloud restore if the vault password is missing or may be wrong.

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Updated 2026-06-23 Encrypted cloud backup Vault password Cloud restore

Know the recovery boundary

Proof Me Hard cannot decrypt an encrypted cloud backup without the vault password. Support cannot reset, reveal, bypass, or recover a lost vault password because the password is not stored by Proof Me Hard.

  1. 1 Check your password manager for the exact vault password used when backup was created.
  2. 2 Check any secure notes or records you keep for recovery information.
  3. 3 Try only passwords you are confident are yours; repeated guessing can waste time and cause confusion.

Look for local copies

If the encrypted cloud backup cannot be decrypted, a local Proof Me Hard library or original source export may still be usable.

  1. 1 Check the original computer for the local working library.
  2. 2 Look for the original backup, official export, or Capture package used to build the library.
  3. 3 Contact support if you need help locating local app data or deciding which source path to re-import.

What to send support if this is still unresolved

  • Account email
  • Whether the original computer is still available
  • Whether original source files are still available
  • Exact restore message

Contact support when the steps above do not resolve the issue.